Frequently Asked Questions
Everything you need to know about shopping with PALLADIUM Official.
How do I determine the correct size for my Palladium boots?
PALLADIUM footwear generally runs true to size. We recommend checking our official Size Guide available on each product page, which includes measurements in centimeters and inches to help you find the perfect fit between US, UK, and EU sizing.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the tags are still attached. Return shipping labels can be generated through our online Returns Portal using your order number and zip code.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are Palladium boots waterproof?
While many of our styles are water-resistant, only models specifically labeled as 'Waterproof' or featuring our 'Pampa Puddle' technology are fully submersible and seam-sealed to keep your feet dry in heavy rain.
What payment methods do you accept?
The PALLADIUM Official Online Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
How should I clean and maintain my boots?
For canvas models, we recommend spot cleaning with cold water and mild soap. For leather or nubuck styles, use a specific leather cleaner and a soft brush. Always air dry your boots away from direct heat sources to maintain the integrity of the rubber outsoles.